BrilliantSmile™ 30-Day Money Back Guarantee & Returns Policy
We at BrilliantSmile™ are committed to your satisfaction. If you’re not completely happy with your purchase of InstantWhite Toothpaste, we offer a 30-day money-back guarantee. If your item has arrived and you're not satisfied, simply let us know and we’ll make it right.
How to Initiate a Return
To initiate a return, email us at support@urshop.us. Your return request will be reviewed by our customer service team, who will personally guide you through the process to ensure prompt support.
Return Requests Must Include:
An eligible reason for the return
A photo of the product
Return Conditions
To qualify for a refund, please ensure the following:
The product must be in its original condition — unopened and unused.
Include all original packaging and materials.
You must provide proof of purchase (e.g., order confirmation or receipt).
Return shipping costs are your responsibility unless the product was received damaged or defective.
Processing Refunds
Once your return is received and inspected, we’ll issue your refund to the original payment method. Please allow 5–7 business days for the refund to appear on your account statement.
Chargebacks and Disputes
If you encounter any issues, please contact us directly at support@urshop.us. We are committed to resolving matters efficiently.
Chargebacks initiated without prior communication will be formally disputed, and all relevant evidence will be submitted to the issuing bank.